by
Martin, William B.
Format:
Books
Publication Date
2002
Excerpt:
-- Customer Expectations: The Personal Side -- Creating a Quality Service Culture and Supportive Leadership
by
Hoover, Judith D. (Judith Davis), 1940-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1515/2001089602-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1515/2001089602-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1515/2001089602-d.html
Format:
Books
Publication Date
2002
Excerpt:
processes -- Ch. 6. Team decision making and problem solving -- Ch. 7. Teamwork and leadership -- Ch. 8
by
Hayes, John, 1943-
Table of contents http://catdir.loc.gov/catdir/toc/hol031/2001058770.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/hol051/2001058770.html
Publisher description http://catdir.loc.gov/catdir/description/hol031/2001058770.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/hol051/2001058770.html
Publisher description http://catdir.loc.gov/catdir/description/hol031/2001058770.html
Format:
Books
Publication Date
2002
Excerpt:
. Managing the people issues -- 9. Power, leadership and stakeholder management -- 10. Communicating -- 11
by
Gerstner, Louis V.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0911/2002027523-b.html
Publisher description http://catdir.loc.gov/catdir/description/hc041/2002027523.html
Publisher description http://catdir.loc.gov/catdir/description/hc041/2002027523.html
Format:
Books
Publication Date
2002
Excerpt:
; Leadership is personal ; Elephants can dance -- pt. V. Observations : The industry ; The system ; The
by
Lovelock, Christopher H.
Format:
Books
Publication Date
2002
Excerpt:
Technology on Services -- ch. 17. Organizing for Service Leadership.
by
Townsley, Michael T.
Format:
Books
Publication Date
2002
Excerpt:
colleges fail : four cautionary tales -- Financial state of small colleges -- Planning and leadership
by
Cohen, Allan R.
Format:
Books
Publication Date
2001
Excerpt:
-Person Work Relationship -- Ch. 10. Imporving the Two-Person Work Relationship -- Ch. 11. Leadership: Exerting
by
Trout, Jack.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/2002265702.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley043/2002265702.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/2002265702.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley043/2002265702.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/2002265702.html
Format:
Books
Publication Date
2001
Excerpt:
-- Crest Toothpaste: look, ma, no leadership -- Burger King: always under new management -- Firestone: dead
by
Horwitz, Robert Britt.
Format:
Books
Publication Date
2001
Excerpt:
leadership's default statist orientation."--Jacket.
by
Thompson, Arthur A., 1940-
Format:
Books
Publication Date
2001
Excerpt:
-- Corporate culture and leadership: keys to effective strategy execution -- Cases in strategic management
by
Kreitner, Robert.
Format:
Electronic Resources
Publication Date
2001
Excerpt:
age -- Influence tactics, empowerment, and politics -- Leadership -- Managing occupational stress
by
Trompenaars, Alfons.
Format:
Books
Publication Date
2001
Excerpt:
Leadership -- Case studies.
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