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13. 
Cover image for Quality service : what every hospitality manager needs to know
by 
Martin, William B.
Format: 
Books
Publication Date 
2002
Excerpt: 
-- Customer Expectations: The Personal Side -- Creating a Quality Service Culture and Supportive Leadership
Available: Copies:
14. 
Cover image for Effective small group and team communication
by 
Hoover, Judith D. (Judith Davis), 1940-
Format: 
Books
Publication Date 
2002
Excerpt: 
processes -- Ch. 6. Team decision making and problem solving -- Ch. 7. Teamwork and leadership -- Ch. 8
Available: Copies:
15. 
Cover image for The theory and practice of change management
by 
Hayes, John, 1943-
Format: 
Books
Publication Date 
2002
Excerpt: 
. Managing the people issues -- 9. Power, leadership and stakeholder management -- 10. Communicating -- 11
Available: Copies:
16. 
Cover image for Who says elephants can't dance? : inside IBM's historic turnaround
by 
Gerstner, Louis V.
Format: 
Books
Publication Date 
2002
Excerpt: 
; Leadership is personal ; Elephants can dance -- pt. V. Observations : The industry ; The system ; The
Available: Copies:
17. 
Cover image for Principles of service marketing and management
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Technology on Services -- ch. 17. Organizing for Service Leadership.
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by 
Townsley, Michael T.
Format: 
Books
Publication Date 
2002
Excerpt: 
colleges fail : four cautionary tales -- Financial state of small colleges -- Planning and leadership
Available: Copies:
19. 
Cover image for Effective behavior in organizations : cases, concepts, and student experiences
by 
Cohen, Allan R.
Format: 
Books
Publication Date 
2001
Excerpt: 
-Person Work Relationship -- Ch. 10. Imporving the Two-Person Work Relationship -- Ch. 11. Leadership: Exerting
Available: Copies:
20. 
Cover image for Big brands, big trouble : lessons learned the hard way
by 
Trout, Jack.
Format: 
Books
Publication Date 
2001
Excerpt: 
-- Crest Toothpaste: look, ma, no leadership -- Burger King: always under new management -- Firestone: dead
Available: Copies:
21. 
Cover image for Communication and democratic reform in South Africa
by 
Horwitz, Robert Britt.
Format: 
Books
Publication Date 
2001
Excerpt: 
leadership's default statist orientation."--Jacket.
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22. 
Cover image for Strategic management : concepts and cases
by 
Thompson, Arthur A., 1940-
Format: 
Books
Publication Date 
2001
Excerpt: 
-- Corporate culture and leadership: keys to effective strategy execution -- Cases in strategic management
Available: Copies:
23. 
Cover image for Organizational behavior
by 
Kreitner, Robert.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
age -- Influence tactics, empowerment, and politics -- Leadership -- Managing occupational stress
Available: Copies:
24. 
Cover image for 21 leaders for the 21st century : how innovative leaders manage in the digital age
by 
Trompenaars, Alfons.
Format: 
Books
Publication Date 
2001
Excerpt: 
Leadership -- Case studies.
Available: Copies:
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