-- 3. Listening to customers -- 4. Implementing a service excellence strategy -- 5. Empowerment and

The management of technological innovation : strategy and practice / Dodgson, Mark, 1957-

-Century organizations -- Ethical manufacturing -- PART VII: ORGANIZING IN THE POST-0/11 WORLD: Constraints on strategy

strategy : a step-by-step approach -- Experience-based leader development : the organizational dimension

-- Violence -- Sports -- Personal strategy for increasing media literacy -- Helping others increase media

Management -- Pricing Strategy for Business Markets Business Marketing Communications: Advertising and Sales

NGOs and the millennium development goals : citizen action to reduce poverty / Brinkerhoff

. Applying research to brand strategy -- ch. 14. Applying research to pricing strategy -- ch. 15. Applying

Sustainable development -- Case studies.

-- Planning a programme assessment strategy -- Planning the assessment for a module -- Diversifying assessment

program. 8. Creative strategy: Planning and development -- 9. Creative strategy: Implementation and

International Business -- Entry Strategy and Strategic Alliances Cases Toyota {u2013} The Rise of a Global