Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

Service -- Ch. 15. Planning and Developing the Sales Force -- Ch. 16. Organizing and Controlling a Sales

The psychology of customer service Jude, Brian.

The psychology of customer service / Jude, Brian.

Managing packaged tourism : relationships, responsibilities and service quality in the inclusive

Services marketing / Lovelock, Christopher H.

customers and their buying behavior -- Elements of product planning for goods and services -- Product

Customer services -- South Africa.

Information services -- Great Britain -- Administration.

Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.

Customer services.

Customer relations.