loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process

networking technology within the context of transaction cycles and internal control structure.

Basic concepts of information technology -- Using a computer and managing files -- Word processing

Directory services (Computer network technology)

-- Part 2. New business new technology : In the crosshairs: white-collar cataclysm -- InfoTech changes

Technology -- A Practical Guide for Random Walkers and Other Investors -- A Random Walker's Address Book and

changes in technology or operations. Covering a range of topics from gathering and analyzing information

-making -- Experiments in thin-shell technology: conoids, hypars, barrel vaults, and cantilevers -- Widdicomb-Mueller and

-- New media in everyday life -- Cyberculture : technology, nature and culture.

-- Collaboration -- Technology -- Blurring the Boundaries -- Client Dialog -- Printers and Paper Companies

Thomson/Course Technology,

. Assessing and reporting students' progress with mathematics -- 10. Technology and resources for teaching and