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1.

Cover image for The art of client service

The art of client service

by

Solomon, Robert.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html

Format:

Books

Publication Date

2008

Available: Copies:

2.

Cover image for From products to services : insight and experience from companies which have embraced the service economy

From products to services : insight and experience from companies which have embraced the service economy

by

Young, Laurie, 1955-

Format:

Books

Publication Date

2008

Available: Copies:

3.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Available: Copies:

4.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

by

Knapp, Duane E.

Format:

Books

Publication Date

2008

Available: Copies:

5.

Cover image for Dancing with the customer : 101 lessons towards service supremacy

Dancing with the customer : 101 lessons towards service supremacy

by

Dorrian, Paul.

Format:

Books

Publication Date

2007

Available: Copies:

6.

Cover image for Service management and marketing : customer management in service competition

Service management and marketing : customer management in service competition

by

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Available: Copies:

7.

Cover image for Customer service : a practical approach

Customer service : a practical approach

by

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Available: Copies:

8.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Available: Copies:

9.

Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company

How Toyota became #1 : leadership lessons from the world's greatest car company

by

Magee, David, 1965-

Format:

Books

Publication Date

2007

Available: Copies:

10.

Cover image for Care packages for your customers : an idea a week to enhance customer service

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Available: Copies:

11.

Cover image for Branded customer service : the new competitive edge

Branded customer service : the new competitive edge

by

Barlow, Janelle, 1943-

Format:

Books

Publication Date

2006 2004

Available: Copies:

12.

Cover image for Service orientation : winning strategies and best practices

Service orientation : winning strategies and best practices

by

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Available: Copies:

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Subject: Customer services.

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Author

Christensen, Clayton M.

(2)

Jordaan, Yolanda.

(2)

(2)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, Susan, 1958-

(1)

Barlow, Janelle, 1943-

(1)

(1)

Bitner, Mary Jo.

(1)

Bothma, Cornelius.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cheverton, Peter.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

DeVrye, Catherine.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Diggines, Colin.

(1)

(1)

Du Toit, Michael.

(1)

Engelbrecht, Eugene.

(1)

Evans, Wendy, 1940-

(1)

Film Ideas (Firm)

(1)

Fogli, Lawrence.

(1)

Gallagher, Richard S.

(1)

Glanz, Barbara A.

(1)

Gremler, Dwayne D.

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Elaine K.

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kurtz, David L., 1941-

(1)

Lucas, Robert W.

(1)

Lucas, Robert W., author.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Manning, Anthony D.

(1)

(1)

McColl, Rod, 1957-

(1)

Palmer, Adrian, 1955-

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Harry, 1950-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Prinsloo, Mélani.

(1)

Raynor, Michael E.

(1)

Rowson, Pauline.

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Solomon, Robert.

(1)

Stewart, Paul, 1966-

(1)

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

(1)

Wellington, Patricia.

(1)

Young, Laurie, 1955-

(1)

Zanetti, Daniel.

(1)

Zeithaml, Valarie A.

(1)

(1)

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(47)

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

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Audio-visual Material

Prescribed books

Recommended Books

Language

(48)

Library

RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Standard shelving location

Publication Date

Subject

Customer relations.

(17)

Consumer satisfaction.

(7)

Success in business.

(5)

Customer loyalty.

(4)

Service industries -- Marketing.

(4)

(3)

Service industries.

(3)

Brand name products.

(2)

Creative ability in business.

(2)

Customer services -- Case studies.

(2)

Customer services -- Management.

(2)

Customer services -- Marketing.

(2)

(2)

Industrial management.

(2)

Marketing -- Management.

(2)

Advertisers -- Attitudes.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Business names.

(1)

(1)

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

Employee motivation.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

(1)

Klantgerichtheid.

(1)

Leadership -- Case studies.

(1)

(1)

(1)

Marketing -- Key accounts.

(1)

(1)

Organisatieontwikkeling.

(1)

Organizational effectiveness.

(1)

Public Relations.

(1)

Quality assurance.

(1)

Quality control.

(1)

Relationship marketing.

(1)

Selling -- Key accounts.

(1)

Support services (Management)

(1)

Total quality management.

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

Video recordings for the hearing impaired.

(1)

(1)

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RC Bloemfontein

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RC Pietermaritzburg

RC Pretoria CBD

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