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13.

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

Lucas, Robert W.

Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip057/2005002634.html">http://www

Available: Copies:

14.

Emotion in social relations : cultural, group, and interpersonal processes

Parkinson, Brian, 1958-

Publisher description http://www.loc.gov/catdir/enhancements/fy0647/2004009848-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0417/2004009848.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0417/2004009848.html">http://www

Available: Copies:

15.

Your client's story : know your clients and the rest will follow

West, Scott, 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

Format:

Books

Publication Date

2005

Excerpt:

Table of contents <a href="http://www.loc.gov/catdir/toc/ecip058/2005004959.html">http://www

Available: Copies:

16.

The transformative power of dialogue

Roberts, Nancy C.

Full text available online via ScienceDirect Books (restricted access)

Format:

Electronic Resources

Publication Date

2002

Excerpt:

http://ezproxy.lib.monash.edu.au/login?url=http://www.sciencedirect.com/science?_ob=IssueURL&amp

Available: Copies:

17.

Online communities : designing usability, supporting sociability

Preece, Jenny, 1949-

Table of Contents http://www.loc.gov/catdir/toc/onix06/00036504.html

Format:

Books

Publication Date

2000

Excerpt:

Table of Contents <a href="http://www.loc.gov/catdir/toc/onix06/00036504.html">http://www

Available: Copies:

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