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13. 
Cover image for Customer relationship management : concepts and tools
Customer relationship management : concepts and tools
Customer relationship management : concepts and tools
by 
Buttle, Francis.
Format: 
Books
Publication Date 
2004
Excerpt: 
Elsevier Butterworth-Heinemann,
Available: Copies:
14. 
Cover image for Manual of travel agency practice
Manual of travel agency practice
Manual of travel agency practice
by 
Syratt, Gwenda.
Table of contents http://catdir.loc.gov/catdir/toc/els031/2003052214.html
Publisher description http://catdir.loc.gov/catdir/description/els031/2003052214.html
Format: 
Books
Publication Date 
2003
Excerpt: 
Elsevier /Butterworth-Heinemann,
Available: Copies:
15. 
Cover image for Financial management for hospitality decision makers
Financial management for hospitality decision makers
by 
Guilding, Chris.
Table of contents http://catdir.loc.gov/catdir/toc/els031/2002071177.html
Publisher description http://catdir.loc.gov/catdir/description/els031/2002071177.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Elsevier Butterworth-Heinemann,
Available: Copies:
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Hospitality industry -- Management.
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Encyclopedias.
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Hospitality industry -- Accounting.
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Hospitality industry -- Management -- Encyclopedias.
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Management.
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