by
Timm, Paul R.
Format:
Books
Publication Date
2011
Excerpt:
Consumer satisfaction.
by
Bateson, John E. G.
Format:
Books
Publication Date
2011
Excerpt:
personnel -- 10. People as strategy: Managing service consumers -- pt. III: Implementing successful service
by
Baron, Steve (J. Steve)
Format:
Books
Publication Date
2009
Excerpt:
interactions in services -- Consumer experiences -- Service design -- Service employees as operant resources
by
Colquitt, Jason.
Format:
Books
Publication Date
2008
Excerpt:
Consumer satisfaction.
by
Fornell, Claes.
Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html
Format:
Books
Publication Date
2007
Excerpt:
Consumer satisfaction.
by
Hawkins, Del I.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html
Format:
Electronic Resources
Publication Date
2007
Excerpt:
Consumer behavior : building marketing strategy / Hawkins, Del I.
by
Zanetti, Daniel.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html
Format:
Books
Publication Date
2006
Excerpt:
Consumer satisfaction.
by
Gordman, Robert.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html
Format:
Books
Publication Date
2006
Excerpt:
Consumer satisfaction.
by
Eades, Keith M.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008289.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008289.html
Format:
Books
Publication Date
2006
Excerpt:
Consumer satisfaction.
by
Hill, Nigel, 1952-
Format:
Books
Publication Date
2006
Excerpt:
Consumer satisfaction -- Evaluation.
by
Dieffenbach, Michael.
Format:
Video disc
Publication Date
2006
Excerpt:
Consumer satisfaction.
by
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format:
Books
Publication Date
2006
Excerpt:
, & Loyalty -- Chapter 6 -- Analyzing Consumer Markets -- Chapter 7 -- Analyzing Business Markets -- Chapter 8
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