-- Ch. 8. Managing Risk -- Ch. 9. Closing the Project -- pt. 3. People: The Key to Project Success -- Ch

describes a Lean implementation methodology with critical success factors. Real-world examples and case

processes -- 13. Organising for success -- 14. Leadership and strategic change -- 15. The practice of

Limited: igniting success since 1896 -- Case study 3: 20twenty: strategic brilliance or folly? -- Case

) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points