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13. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Operations Bridge -- Service Management and Improvement -- Technical Support -- Training -- Characteristics
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14. 
Cover image for CompTIA A+ certification exam guide : exams 220-801 & 220-802
CompTIA A+ certification exam guide : exams 220-801 & 220-802
by 
Meyers, Mike, 1961-
Format: 
Books
Publication Date 
2012
Excerpt: 
and running total tester -- Total tester -- Mike's cool tools -- Mike's video training -- Secure PDF
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15. 
Cover image for Research-led teacher education
Research-led teacher education
Research-led teacher education
by 
Venkat, Hamsa, 1967-
Format: 
Books
Publication Date 
2012
Excerpt: 
Teachers -- Training of.
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16. 
Cover image for Managing technology in higher education : strategies for transforming teaching and learning
Managing technology in higher education : strategies for transforming teaching and learning
by 
Bates, Tony, 1939-
Format: 
Books
Publication Date 
2011
Excerpt: 
, integration of administrative and teaching services, management of digital resources, and training of
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Personnel management -- South Africa.
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