authors and a range of global case studies. --

professional responisibility -- Case law -- Common law -- Customary law -- Secondary sources -- The court

Personnel management -- Case studies.

teaching strategy -- Using case study as a teaching strategy -- Using role play as a teaching strategy

-- External Service Desk's Role -- External Service Desk's Position in the Organization -- Case Study: Service

-- Writing summaries and essays -- How to approach a case study -- Referencing -- The elements of readability

-- Case study: George A. Cohon-McDonald's Canada -- Case study: Kingtree Wines and Kingtree Lodge -- Case

the judgment in a South African court case -- Dealing with textbooks -- Reading complex text