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13. 
Cover image for Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry
by 
Laws, Eric, 1945-
Format: 
Books
Publication Date 
1997
Excerpt: 
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive
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14. 
Cover image for Continuous process improvement : a practical guide to improving processes for measurable results
Continuous process improvement : a practical guide to improving processes for measurable results
by 
Chang, Richard Y.
Format: 
Books
Publication Date 
1995
Excerpt: 
Quality control.
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