-- ch. 10. Talent and retention management -- ch. 11. Employee relations -- ch. 12 Managing employee

bargaining --10. Freedom of association, trade unions and employers' rights --11. Collective bargaining -- 12

and developing employees: Organisational-level perspectives -- Remunerating employees -- Providing

Employees -- Rating of.

Employees -- Training of -- South Africa.

-- Employee testing and selection -- Interviewing candidates -- Training and developing employees

programmes for public sector employees -- Compensating public sector employees: basic wage and salary

process -- Managing employees' roles in service delivery -- Managing customers' roles in service delivery

Call centers -- Employees -- Training of.

-- Hiring employees -- Electronic payment methods -- Credit, debit, and charge card payments -- Other

right person for the job -- Bringing out the best in employees -- Are employees doing a good job

Information services industry -- Employees.