-- 6.Corporate Branding and Corporate Reputation / Ian Grime -- 7.Managing Public Affairs and Lobbying

industry / G.J. (Joost) Rietveld -- 6.Serial acquirers' reconfiguration capability: Moving beyond existing

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. 5. Media Relations -- Ch. 6. Investor Relations -- Ch. 7. Government Relations -- Ch. 8. Employee

-- Ch. 4. Why employee engagement matters - the missing half of decision making -- Ch. 6. Measuring

-- Ch. 5. Listening -- Ch. 6. Formats and techniques for business letters -- Ch. 7. Saying "yes" and "no

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culture -- 4. Communication ethics -- 5. Selecting and using communication technologies -- 6. Managing

. 4. The four phases of learning -- Ch. 5. Motivation -- Ch. 6. Delegation for growth and development

an organisation -- 6. The uncertain environment -- 7. Scenario analysis -- 8. Scenarios and the

-- 5. The corporate dialogue : activating the agenda -- 6. The executive dialogue centre : installing