IIE Logo

Switch to list view
Switch to thumbnail view
Select an Action
14 Results Found Subscribe to search results
00IIE
Print
13. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
The call centre training handbook : a complete guide to learning & development in contact centres /
Available: Copies:
14. 
Cover image for Managing service operations : design and implementation
Managing service operations : design and implementation
by 
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Managing service operations : design and implementation / Hollins, Bill.
Available: Copies:
Limit Search Results
Access Level
Author
Format
Books
(14)
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Educational technology.
(2)
Service industries -- Management.
(2)
Teaching -- Aids and devices.
(2)
Actions and defenses -- Technological innovations.
(1)
Active learning -- South Africa.
(1)
Item Available
Advanced Search Location