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13.
The invisible computer : why good products can fail, the personal computer is so complex, and information appliances are the solution
The invisible computer : why good products can fail, the personal computer is so complex, and information appliances are the solution
by
Norman, Donald A.
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1999 1998
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Human engineering.
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14.
The design of everyday things
by
Norman, Donald A.
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1998 1988
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Human engineering.
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Juran, J. M. (Joseph M.), 1904-2008. Quality planning and analysis.
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