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The law of banking and payment in South Africa

Sharrock, Robert.

Format:

Books

Publication Date

2016

Excerpt:

system -- The bank-customer relationship -- Miscellaneous banking services -- Payment -- Payment systems

Available: Copies:

A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Computer service industry -- Customer services.

Available: Copies:

Principles of marketing

Kotler, Philip (Philip J.), 1931-

Format:

Books

Publication Date

2014 2013

Excerpt:

. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New

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Personal selling

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Excerpt:

Customer relations.

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric

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Customer service

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Customer service / Cant, M. C. (Michael Colin), 1957-

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Customer service management : a holistic approach

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

Customer service management : a holistic approach / Engelbrecht, Eugene.

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The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- Management.

Available: Copies:

Managing service operations : design and implementation

Hollins, Bill.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html

Format:

Books

Publication Date

2006

Excerpt:

Managing service operations : design and implementation / Hollins, Bill.

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