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1. 
Cover image for Customer relationship management & customer service
by 
Brink, A. (Annekie)
Format: 
Books
Publication Date 
2004
Excerpt: 
Customer relationship management & customer service / Brink, A. (Annekie)
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2. 
Cover image for Business marketing management : a strategic view of industrial and organizational markets
by 
Hutt, Michael D.
Format: 
Books
Publication Date 
2004
Excerpt: 
. Managing services for business markets. -- 14. Managing business marketing channels. -- 15. Pricing
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by 
Perreault, William D., Jr.
Format: 
Books
Publication Date 
2002
Excerpt: 
customer service and logistics -- Retailers, wholesalers, and their strategy planning -- Promotion
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by 
Richardson, Paul, 1962-
Format: 
Books
Publication Date 
2001
Excerpt: 
brand image, enhance customer relations, and create entirely new distribution channels for products and
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by 
Els, Lien.
Format: 
Books
Publication Date 
2000
Excerpt: 
Customer services -- Management.
Available: Copies:
6. 
Cover image for The complete MBA for dummies
by 
Allen, Kathleen R.
Format: 
Books
Publication Date 
2000
Excerpt: 
new world. You are nothing without a customer -- Focusing your efforts with a marketing plan -- Does
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by 
Laws, Eric, 1945-
Format: 
Books
Publication Date 
1997
Excerpt: 
Managing packaged tourism : relationships, responsibilities and service quality in the inclusive
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8. 
Cover image for Basic marketing : a global-managerial approach
by 
Perreault, William D.
Format: 
Books
Publication Date 
1996
Excerpt: 
customers and their buying behavior -- Elements of product planning for goods and services -- Product
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by 
Aguilar, Leslie.
Format: 
Books
Publication Date 
1996
Excerpt: 
Multicultural customer service : providing outstanding service across cultures / Aguilar, Leslie.
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