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000IIE
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13. 
Cover image for Managing front office operations
Managing front office operations
by 
Kasavana, Michael L., 1947-
Format: 
Books
Publication Date 
2001
Excerpt: 
Service -- Intangibility of Service -- Quality Assurance -- Rating Services -- World-Class Service -- Mid
Available: Copies:
14. 
Cover image for 1001 ways to reward employees
1001 ways to reward employees
1001 ways to reward employees
by 
Nelson, Bob, 1956-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0710/93014449-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0710/93014449-d.html
Format: 
Books
Publication Date 
1994
Excerpt: 
-- Communication -- Time off -- Cash/cash substitutes/gift certificates -- Merchandise/apparel/food -- Recognition
Available: Copies:
15. 
Cover image for Principles of food and beverage operations
Principles of food and beverage operations
Principles of food and beverage operations
by 
Ninemeier, Jack D.
Format: 
Books
Publication Date 
1984
Excerpt: 
Food service management.
Available: Copies:
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