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13. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
14. 
Cover image for Exam ref 70-411 : administering Windows Server 2012 R2
Exam ref 70-411 : administering Windows Server 2012 R2
by 
Russel, Charlie, author.
Safari Books Online http://proquest.safaribooksonline.com/?fpi=9780133988161
Cover http://swbplus.bsz-bw.de/bsz417228627cov.htm
Volltext http://proquest.tech.safaribooksonline.de/9780133988161
http://proquest.safaribooksonline.com/9780133988161
Format: 
Books
Publication Date 
2014
Excerpt: 
Operating systems (Computers) -- Examinations -- Study guides.
Available: Copies:
15. 
Cover image for Exam 70-413 : designing and implementing an enterprise server infrastructure
Exam 70-413 : designing and implementing an enterprise server infrastructure
Exam 70-413 : designing and implementing an enterprise server infrastructure
by 
Ferrill, Paul.
Safari Books Online http://proquest.safaribooksonline.com/?fpi=9780133967036
Cover http://swbplus.bsz-bw.de/bsz417228902cov.htm
Volltext http://proquest.tech.safaribooksonline.de/9780133967036
Format: 
Electronic Resources
Publication Date 
2014
Excerpt: 
Operating systems (Computers) -- Examinations -- Study guides.
Available: Copies:
17. 
Cover image for An introduction to enterprise architecture
An introduction to enterprise architecture
by 
Bernard, Scott A., author.
Format: 
Books
Publication Date 
2012
Excerpt: 
Information storage and retrieval systems -- Architecture.
Available: Copies:
18. 
Cover image for Architecture of network systems
Architecture of network systems
by 
Serpanos, Dimitrios Nikolaou.
EBSCOhost http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=353481&site=ehost-live
Format: 
Books
Publication Date 
2011
Excerpt: 
Architecture of network systems / Serpanos, Dimitrios Nikolaou.
Available: Copies:
19. 
Cover image for Public relations writing : form and style
Public relations writing : form and style
by 
Newsom, Doug.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Planning -- Development -- Matching words and sights -- Computer advantages/disadvantages -- Older types of
Available: Copies:
20. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
Computer industry -- Customer services -- Management.
Available: Copies:
21. 
Cover image for MCTS self-paced training kit (exam 70-680) : configuring Windows 7
MCTS self-paced training kit (exam 70-680) : configuring Windows 7
by 
McLean, Ian, 1946-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1012/2009932326-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1012/2009932326-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1012/2009932326-d.html
Format: 
Electronic Resources
Publication Date 
2010
Excerpt: 
Operating systems (Computers)
Available: Copies:
22. 
Cover image for Data communications and computer networks : a business user's approach
Data communications and computer networks : a business user's approach
Data communications and computer networks : a business user's approach
by 
White, Curt M.
Access to companion web site
Format: 
Books
Publication Date 
2007
Excerpt: 
Data communications and computer networks : a business user's approach / White, Curt M.
Available: Copies:
23. 
Cover image for Computer architecture : a quantitative approach
Computer architecture : a quantitative approach
Computer architecture : a quantitative approach
by 
Hennessy, John L.
Table of contents http://catdir.loc.gov/catdir/toc/els031/2001099789.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009690768&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Publisher description http://catdir.loc.gov/catdir/description/els031/2001099789.html
The Alumni and Friends Memorial Book Fund Home Page http://hdl.library.upenn.edu/1017.12/366295
The Anne and Joseph Trachtman Memorial Book Fund Home Page http://hdl.library.upenn.edu/1017.12/366327
Format: 
Books
Publication Date 
2003
Excerpt: 
Computer architecture : a quantitative approach / Hennessy, John L.
Available: Copies:
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