three: Letters, Memos, and E-mail message -- Unit Four: Polishing your writing -- Unit Five

Letters -- The Job Interview -- Appendix A: A Formal Case: Accounting Procedures at Champion Marketing

Communication at work -- Business letters -- Memos -- Using the telephone and note-taking -- Fax

. Concise business communication -- 9. Business letters -- 10. Meeting correspondence -- 11. Reports -- 12

Effective study skills: the key to success -- Communication theory -- Writing style: Memos, letters

Business communication basics -- Business letters and memos -- Business reports -- Oral