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1.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Great customer connections : simple psychological techniques that guarantee exceptional service /

Available: Copies:

2.

Cover image for The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

The working world for young adults. Customer service an attitude not an occupation / Dieffenbach

Available: Copies:

3.

Cover image for Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

4.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

5.

Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services -- Management.

Available: Copies:

6.

Cover image for Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

7.

Cover image for Dealing with difficult people

Dealing with difficult people

Dealing with difficult people

by

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Service à la clientèle.

Available: Copies:

8.

Cover image for 101 ways to really satisfy your customers

101 ways to really satisfy your customers

by

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Excerpt:

Customer services.

Available: Copies:

9.

Cover image for Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

10.

Cover image for Customer equity : building and managing relationships as valuable assets

Customer equity : building and managing relationships as valuable assets

by

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Excerpt:

Customer services -- Marketing.

Available: Copies:

11.

Cover image for Call centre effectiveness

Call centre effectiveness

Call centre effectiveness

by

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Customer services -- Management.

Available: Copies:

12.

Cover image for The psychology of customer service

The psychology of customer service

The psychology of customer service

by

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Excerpt:

The psychology of customer service / Jude, Brian.

Available: Copies:

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Subject: Customer relations.

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(1)

Beemer, C. Britt.

(1)

(1)

Blattberg, Robert C., 1942-

(1)

Cheales, Peter.

(1)

Cook, Sarah, 1955-

(1)

Crutcher, C. William, author.

(1)

De Villiers, Pieter.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Drotsky, Antonie, editor.

(1)

(1)

Fasnacht, Daniel, 1964-

(1)

Film Ideas (Firm)

(1)

Gallagher, Richard S.

(1)

Getz, Gary, 1955-

(1)

Glanz, Barbara A.

(1)

Griffiths, Andrew, 1966-

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Lucas, Robert W.

(1)

Manning, Anthony D.

(1)

Osborne, Christina.

(1)

Patterson, John R. (John Rice), 1951-

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Shook, Robert L., 1938-

(1)

Thomas, Jacquelyn S., 1969-

(1)

Van Heerden, Neels, 1957- editor.

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

Wellington, Patricia.

(1)

Format

(28)

(1)

Item Category 1

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(29)

Library

RC Braamfontein

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

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Publication Date

Subject

Customer services.

(19)

Consumer satisfaction.

(7)

Customer loyalty.

(5)

Customer services -- Management.

(4)

Success in business.

(3)

Advertisers -- Attitudes.

(2)

(2)

Relationship marketing.

(2)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Brand name products.

(1)

Call centers -- Management.

(1)

(1)

Conflict management.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Documentary films.

(1)

Employees -- Counseling of.

(1)

Executives -- Training of.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Gestion du personnel.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

Interpersonal relations.

(1)

Klantenservice.

(1)

(1)

Marketing -- Management.

(1)

(1)

Organizational change.

(1)

Personnel management.

(1)

Problem employees.

(1)

Quality control.

(1)

Qualitätssicherung.

(1)

Règlement de différends.

(1)

Sales management.

(1)

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Strategic planning.

(1)

Supervision of employees.

(1)

Total quality management.

(1)

Video recordings for the hearing impaired.

(1)

(1)

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RC Braamfontein

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VC Durban North

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