Search Results for Management.

13.

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

course in customer relationship management -- What customer-centric really means: seven key insights

Available: Copies:

14.

Grasping service marketing

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Marketing -- Management.

Available: Copies:

15.

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

Industrial management.

Available: Copies:

16.

The innovator's dilemma : the revolutionary book that will change the way you do business

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

Industrial management.

Available: Copies:

17.

Performance Research Associates' Delivering knock your socks off service.

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

American Management Association,

Available: Copies:

18.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police

Available: Copies:

19.

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Sales management.

Available: Copies:

20.

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

priority of business -- Quality : the new strategic weapon -- The management of expectations -- What

Available: Copies:

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