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13. 
Cover image for Process innovation : reengineering work through information technology
Process innovation : reengineering work through information technology
by 
Davenport, Thomas H., 1954-
Table of contents http://www.gbv.de/dms/hbz/toc/ht006360035.pdf
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1163107&custom_att_2=simple_viewer
Format: 
Books
Publication Date 
1993
Excerpt: 
cost, time, or quality. For example, IBM reduced the preparation time for quotes on buying or leasing a
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