Pt. 1. Innovation: a new discipline is leaving the lab -- pt. 2. Ten types of innovation: the

Brief contents: 1. Key concepts and issues in program evaluation and performance measurement -- 2

-- Appendix 2 Interviews and discussions for this bookReferences.

Preface; 1. How's your due diligence?; 2. Introduction to the system; 3. A framework for

management? -- pt. I Nationally provided government services -- 2.Studying national agencies' productivity

2

Reading -- ch. 2 Some Thoughts on Leadership -- What Do I Mean by the Term "Leadership"? -- The Starting

Equation, I Promise -- Notes -- ch. 2 Systems and Networks in Our Lives -- Secret Agents -- Systems Theory

management contributions to organisational performance -- Change management 2.0 : incorporating social media

659.2 W183S 2011

context ; Primary directives ; Showcasing KM leaders ; Closing comments -- 2. A call to action : Determine

-involvement; 12. Type 2 innovation fields: design by drastic technological change and by regenerating functions