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1.

Cover image for Business process mapping : improving customer satisfaction. Workbook

Business process mapping : improving customer satisfaction. Workbook

by

Jacka, J. Mike.

Format:

Books

Publication Date

2009

Excerpt:

Total quality management.

Available: Copies:

2.

Cover image for Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

by

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

3.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

4.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

5.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

6.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

7.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Self-management (Psychology)

Available: Copies:

8.

Cover image for Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence

by

Basu, Ron.

Format:

Books

Publication Date

2004

Excerpt:

Total quality management.

Available: Copies:

9.

Cover image for Rethinking performance measurement : beyond the balanced scorecard

Rethinking performance measurement : beyond the balanced scorecard

by

Meyer, Marshall W.

Format:

Books

Publication Date

2002

Excerpt:

Total quality management.

Available: Copies:

10.

Cover image for ISO 9000 quality systems handbook

ISO 9000 quality systems handbook

by

Hoyle, David.

Format:

Books

Publication Date

2001

Excerpt:

Total quality management.

Available: Copies:

11.

Cover image for The Oliver Wight ABCD checklist for operational excellence

The Oliver Wight ABCD checklist for operational excellence

by

Wight, Oliver W.

Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html

Format:

Books

Publication Date

2000

Excerpt:

Total quality management.

Available: Copies:

12.

Cover image for Principles of total quality

Principles of total quality

by

Swift, J. A.

Format:

Books

Publication Date

1998

Excerpt:

Total quality management.

Available: Copies:

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Subject: Total quality management.

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Author

Evans, James R. (James Robert), 1950-

(2)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

Barkley, Bruce, 1939-

(1)

(1)

Cook, Sarah, 1955-

(1)

(1)

Davis, Stanley, 1931-

(1)

George, Stephen, 1948-

(1)

Goetsch, David L.

(1)

(1)

Jacka, J. Mike.

(1)

Julnes, Patria de Lancer.

(1)

Keller, Paulette J.

(1)

Lindsay, William M.

(1)

Mauch, Peter D., 1954-

(1)

Meyer, Marshall W.

(1)

Michelli, Joseph A., 1960-

(1)

Oakland, John S.

(1)

Oliver Wight International, inc.

(1)

Omachonu, Vincent K.

(1)

Omachonu, Vincent K. Principles of total quality.

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Porter, L. J. Porter, Leslie J.

(1)

Rampersad, Hubert K.

(1)

(1)

Saylor, James H., 1947-

(1)

Schonberger, Richard.

(1)

Sower, Victor E.

(1)

Summers, Donna C. S.

(1)

(1)

Tanner, S. J. Tanner, Steve J.

(1)

Thomas, Chris, 1956-

(1)

Weimerskirch, Arnold, 1936-

(1)

Wight, Oliver W.

(1)

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(25)

Item Category 1

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(25)

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RC Braamfontein

VC Durban North

VC Pietermaritzburg

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Subject

Quality control.

(6)

Organizational effectiveness.

(4)

Performance -- Measurement.

(3)

Customer relations.

(2)

Kwaliteitszorg.

(2)

Quality assurance.

(2)

Quality control -- Standards.

(2)

Qualitätsmanagement.

(2)

Six sigma (Quality control standard)

(2)

Administración de calidad total.

(1)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

(1)

Business planning.

(1)

Commerce de dâetail -- Gestion.

(1)

Corporate culture.

(1)

Customer services.

(1)

(1)

Engineering -- Management.

(1)

(1)

Government productivity.

(1)

Industrial productivity -- Measurement.

(1)

(1)

Klantgerichtheid.

(1)

Konkurrenceevne.

(1)

Kvalitetskontrol.

(1)

Kvalitetskontroll.

(1)

Kvalitetsledelse.

(1)

Kvalitetspriser.

(1)

(1)

Manufacturing resource planning.

(1)

(1)

(1)

Nonprofit organizations -- Management.

(1)

Organizational effectiveness -- Measurement.

(1)

Production control.

(1)

Production management.

(1)

Project management.

(1)

Qualitâe totale.

(1)

Retail trade -- Management.

(1)

Self-actualization (Psychology)

(1)

Self-assessment.

(1)

Self-management (Psychology)

(1)

Strategic planning.

(1)

Success in business.

(1)

(1)

Total quality control.

(1)

Total quality management -- Case studies.

(1)

UCLA Health System.

(1)

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