16 Results Found
0000IIE
13.
by
Crutcher, C. William, author.
Format:
Books
Publication Date
2014
Excerpt:
Customer services -- Management.
14.
by
Erasmus, Barney.
Format:
Books
Publication Date
2012
Excerpt:
Managing training and development / Erasmus, Barney.
15.
by
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format:
Books
Publication Date
2009
Excerpt:
The call centre training handbook : a complete guide to learning & development in contact centres /
16.
by
De Beer, A. S. (Arrie)
Format:
Books
Publication Date
1998
Excerpt:
management ; Mass media research ; Career and training opportunities ; Media policy ; Trends in information
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