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14. 
Cover image for Marketing management : a strategic decision-making approach
Marketing management : a strategic decision-making approach
by 
Mullins, John W. (John Walker)
Format: 
Books
Publication Date 
2010
Excerpt: 
Marketing management : a strategic decision-making approach / Mullins, John W. (John Walker)
Available: Copies:
15. 
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
Service industries -- South Africa -- Marketing.
Available: Copies:
16. 
Cover image for Driving down cost : how to manage and cut costs - intelligently
Driving down cost : how to manage and cut costs - intelligently
by 
Wileman, Andrew.
Format: 
Books
Publication Date 
2008
Excerpt: 
Service industries -- Cost control.
Available: Copies:
17. 
Cover image for Service management and marketing : customer management in service competition
Service management and marketing : customer management in service competition
by 
Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Service management and marketing : customer management in service competition / Grèonroos
Available: Copies:
18. 
Cover image for Challenges of managing information quality in service organizations
Challenges of managing information quality in service organizations
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019120.html
Format: 
Books
Publication Date 
2007 2006
Excerpt: 
Service industries -- Information technology -- Quality control.
Available: Copies:
20. 
Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
21. 
Cover image for Information quality management : theory and applications
Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019119.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Information quality management : theory and applications / Al-Hakim, Latif, 1946-
Available: Copies:
22. 
Cover image for Services marketing management : a strategic perspective
Services marketing management : a strategic perspective
by 
Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Marketing -- Management.
Available: Copies:
23. 
Cover image for Services marketing management
Services marketing management
by 
Mudie, Peter.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
24. 
Cover image for 5S for service organizations and offices : a lean look at improvements
5S for service organizations and offices : a lean look at improvements
by 
Sarkar, Debashis.
Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024847.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
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Lovelock, Christopher H.
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Al-Hakim, Latif, 1946-
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Berndt, A. (Adele), 1966- editor.
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Boshoff, Christo, editor.
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Jordaan, Yolanda.
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Service industries -- Management.
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Customer services.
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