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13.

Cover image for Essentials of quality : with cases and experiential exercises

Essentials of quality : with cases and experiential exercises

by

Sower, Victor E.

Format:

Books

Publication Date

2011

Excerpt:

Total quality management.

Available: Copies:

14.

Cover image for Business process mapping : improving customer satisfaction. Workbook

Business process mapping : improving customer satisfaction. Workbook

by

Jacka, J. Mike.

Format:

Books

Publication Date

2009

Excerpt:

Total quality management.

Available: Copies:

15.

Cover image for International handbook of practice-based performance management

International handbook of practice-based performance management

by

Julnes, Patria de Lancer.

Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

16.

Cover image for Best practices in lean six sigma process improvement : a deeper look

Best practices in lean six sigma process improvement : a deeper look

by

Schonberger, Richard.

Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

17.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Total quality management.

Available: Copies:

18.

Cover image for Process improvement and quality management in the retail industry

Process improvement and quality management in the retail industry

by

George, Stephen, 1948-

Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

19.

Cover image for Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

Personal balanced scorecard : the way to individual happiness, personal integrity, and organisational effectiveness

by

Rampersad, Hubert K.

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

20.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

21.

Cover image for The progressive audit : a toolkit for improving your organizational quality culture

The progressive audit : a toolkit for improving your organizational quality culture

by

Pfannerstill, Robert, 1951-

Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

22.

Cover image for Quality : a corporate force : managing for excellence

Quality : a corporate force : managing for excellence

by

Aikens, C. Harold.

Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html

Format:

Books

Publication Date

2006

Excerpt:

Total quality management.

Available: Copies:

23.

Cover image for Service is front stage : positioning services for value advantage

Service is front stage : positioning services for value advantage

by

Teboul, James

Format:

Regular print

Publication Date

2006

Excerpt:

Total quality management

Available: Copies:

24.

Cover image for Quality management : creating and sustaining organizational effectiveness

Quality management : creating and sustaining organizational effectiveness

by

Summers, Donna C. S.

Format:

Books

Publication Date

2005

Excerpt:

Total quality management.

Available: Copies:

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Evans, James R. (James Robert), 1950-

(2)

Oakland, John S.

(2)

Aikens, C. Harold.

(1)

Alderman, Jerry D.

(1)

(1)

Barkley, Bruce, 1939-

(1)

(1)

(1)

Benson, George, 1970-

(1)

Brophy, Peter, 1950-

(1)

Bueno-Rodriquez, Luis.

(1)

Clegg, Stewart.

(1)

Cook, Sarah, 1955-

(1)

Cortada, James W.

(1)

Coulling, Kate.

(1)

Davis, Stanley, 1931-

(1)

(1)

Dowding, Lesley.

(1)

Furst-Bowe, Julie A.

(1)

George, Stephen, 1948-

(1)

Goetsch, David L.

(1)

Hisrich, Robert D., author.

(1)

Holman, David (David J.)

(1)

(1)

Ibarra Colado, Eduardo.

(1)

Institute of Management.

(1)

Jabri, Muayyad.

(1)

Jacka, J. Mike.

(1)

Julnes, Patria de Lancer.

(1)

Kanjee, Anil, editor.

(1)

Keller, Paulette J.

(1)

Kermally, Sultan.

(1)

Kotler, Philip.

(1)

Kotter, John P., 1947-

(1)

Kusek, Jody Zall, 1952-

(1)

Lawler, Edward E., III

(1)

Lindsay, William M.

(1)

Longest, Beaufort B., Jr., author.

(1)

Meyer, Marshall W.

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Mohrman, Susan Albers.

(1)

Munier, Nolberto, author.

(1)

Nearing, Molly McGowan.

(1)

Nkomo, Mokubung, editor

(1)

Page, Stephen, 1963-

(1)

Pfannerstill, Robert, 1951-

(1)

(1)

Porter, L. J. Porter, Leslie J.

(1)

Rampersad, Hubert K.

(1)

(1)

Ryan, Chris, 1945-

(1)

Sayed, Yusuf, editor.

(1)

Saylor, James H., 1947-

(1)

Schonberger, Richard.

(1)

Sorensen, Charles W. (Charles William), 1941-2018.

(1)

Sower, Victor E.

(1)

Summers, Donna C. S.

(1)

Tanner, S. J. Tanner, Steve J.

(1)

(1)

Thomas, Chris, 1956-

(1)

(1)

Weimerskirch, Arnold, 1936-

(1)

(1)

(1)

Format

(41)

(1)

Item Category 1

Material Type

Language

(42)

Shelf Location

Publication Date

Subject

Total quality management.

(21)

Organizational effectiveness.

(4)

Quality control.

(4)

Performance -- Measurement.

(3)

Customer relations.

(2)

Kwaliteitszorg.

(2)

(2)

(2)

Organizational Innovation.

(2)

Organizational change.

(2)

Project management.

(2)

Quality assurance.

(2)

Six sigma (Quality control standard)

(2)

Total Quality Management.

(2)

Administrative agencies -- Auditing.

(1)

Administrative agencies -- Management.

(1)

Auditing, Internal.

(1)

(1)

(1)

Business planning.

(1)

Commerce de dâetail -- Gestion.

(1)

Comparative management.

(1)

Construction industry -- Risk management.

(1)

Corporate culture.

(1)

Customer services -- Management

(1)

Customer services.

(1)

(1)

Education and state -- South Africa.

(1)

Educational accountability -- South Africa.

(1)

Educational planning -- South Africa.

(1)

Entrepreneurship -- Case studies.

(1)

Entrepreneurship.

(1)

(1)

(1)

Government productivity -- Developing countries -- Evaluation.

(1)

Government productivity.

(1)

Health Planning -- methods.

(1)

Health Services Administration.

(1)

Health services administration.

(1)

Human-machine systems.

(1)

Industrial management.

(1)

Industrial organization.

(1)

Industrial relations.

(1)

Information services -- Great Britain -- Administration.

(1)

International business enterprises -- Case studies.

(1)

International business enterprises.

(1)

Job satisfaction.

(1)

(1)

Klantgerichtheid.

(1)

Konkurrenceevne.

(1)

Kvalitetskontrol.

(1)

Kvalitetsledelse.

(1)

Kvalitetspriser.

(1)

Library administration -- Great Britain.

(1)

Malcolm Baldrige National Quality Award.

(1)

Management -- Employee participation -- United States.

(1)

(1)

Marketing -- Gestion.

(1)

Marketing -- Management.

(1)

Marketingmanagement.

(1)

(1)

Nonprofit organizations -- Management.

(1)

Nursing services -- Administration.

(1)

Organization and Administration.

(1)

Organizational change -- Management.

(1)

Organizational effectiveness -- Measurement.

(1)

Performance standards -- Developing countries -- Evaluation.

(1)

Personnel Management.

(1)

Production management.

(1)

Program Evaluation.

(1)

Psychology, Industrial.

(1)

Public administration -- Developing countries -- Evaluation.

(1)

Public health administration.

(1)

Quality control

(1)

Quality control -- Encyclopedias.

(1)

Quality control -- Standards.

(1)

Quality of work life.

(1)

Qualitâe totale.

(1)

Qualitätsmanagement.

(1)

Reengineering (Management) -- United States.

(1)

Retail trade -- Management.

(1)

Self-actualization (Psychology)

(1)

Self-assessment.

(1)

Self-management (Psychology)

(1)

Service industries -- Management

(1)

Strategic planning.

(1)

Success in business.

(1)

(1)

Total quality control.

(1)

Total quality management

(1)

Total quality management -- Case studies.

(1)

Total quality management -- Encyclopedias.

(1)

Total quality management -- Great Britain.

(1)

Total quality management -- Study and teaching -- South Africa.

(1)

Total quality management -- United States.

(1)

Total quality management in government -- Developing countries -- Evaluation.

(1)

Total quality management in higher education -- United States -- Case studies.

(1)

Total quality management in higher education -- United States.

(1)

(1)

UCLA Health System.

(1)

Universities and colleges -- United States -- Administration -- Case studies.

(1)

Universities and colleges -- United States -- Administration.

(1)

(1)

Work environment.

(1)

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