Search Results for Customer services -- Management

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46 Results Found

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13.

Services marketing : a contemporary approach

Boshoff, Christo.

Format:

Books

Publication Date

2009

Excerpt:

Customer services -- South Africa -- Marketing.

Available: Copies:

14.

Strategy, innovation, and change : challenges for management

Murray, John A., 1948-

Format:

Books

Publication Date

2008

Excerpt:

Strategy, innovation, and change : challenges for management / Murray, John A., 1948-

Available: Copies:

15.

Innovation and the creative process : towards innovation with care

Fuglsang, Lars.

Format:

Books

Publication Date

2008

Excerpt:

Technological innovations -- Management.

Available: Copies:

16.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

Available: Copies:

17.

Supply chain management : strategy, planning, and operation

Chopra, Sunil, 1960-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Management.

Available: Copies:

18.

Service management and marketing : customer management in service competition

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

Available: Copies:

19.

Business marketing management : B2B

Hutt, Michael D.

Table of contents Kostenfrei
Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html

Format:

Books

Publication Date

2007

Excerpt:

Business marketing management : B2B / Hutt, Michael D.

Available: Copies:

20.

Services marketing : people, technology, strategy

Lovelock, Christopher H.

Inhaltsverzeichnis
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Marketing.

Available: Copies:

21.

Accounting and financial management : developments in the international hospitality industry

Harris, Peter J. (Peter James), 1944-

Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html

Format:

Books

Publication Date

2006

Excerpt:

Accounting and financial management : developments in the international hospitality industry /

Available: Copies:

22.

Business applications and computational intelligence

Voges, Kevin, 1952-

Format:

Books

Publication Date

2006

Excerpt:

-making for consensus outcomes in organizations / Analyzing strategic stance in public services management

Available: Copies:

23.

Service orientation : winning strategies and best practices

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Support services (Management)

Available: Copies:

24.

Services marketing management : a strategic perspective

Kasper, Hans.

Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services -- Marketing -- Management.

Available: Copies:

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