-- Learning outcomes -- Case study: Johnson & Johnson's stakeholder approach -- Introduction: Every business

-crisis stage -- Evaluation of the crisis management process -- Organizational learning -- Crisis simulations

-- Facilitation, coaching and mentoring -- Learner support -- Assessment, moderation and evaluation -- Quality

Managing human resource development : a strategic learning approach / Meyer, Marius, editor.

. Activity-based costing and management -- Chapter 9. Learning curves and South African incentive schemes

Pradhan -- 13.Capturing the Learning / Lindsey May -- pt. V Strategic Persona -- 14.Industry Insights

competence -- Learning in community psychology -- Indigenous knowledge and learning development -- Healing

learning -- 9.4.3. Empowered informal learning -- 9.4.4. Engineering of learning -- Conclusion -- 10. SHRM

: Hospitality consumer & product relationship -- ch. 3: Hospitality product and customer -- Learning objectives

identification -- Design specifications -- controlling the process -- Creativity and innovation -- Learning from

-Natal: quality criteria and dialogic space / Peter Rule and Anne Harley -- Self-evaluation in the e-learning unit