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13.

Applied business statistics : methods and Excel-based applications

Wegner, Trevor.

EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1172034

Format:

Books

Publication Date

2016

Excerpt:

Microsoft Excel (Computer file)

Available: Copies:

14.

Applied business statistics : methods and Excel-based applications

Wegner, Trevor.

Format:

Books

Publication Date

2012

Excerpt:

Microsoft Excel (Computer file)

Available: Copies:

15.

A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

® (ITIL®) -- Microsoft Operations Framework (MOF) -- ISO/IEC 20000 -- Common Process Characteristics

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16.

CompTIA A+ certification exam guide : exams 220-801 & 220-802

Meyers, Mike, 1961-

Format:

Books

Publication Date

2012

Excerpt:

-- System tools -- Command line -- Microsoft management console -- Administrative tools -- Action center

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