business model evolution with the dramatic shifts in consumer behavior that have happened in the last

and behavior -- 7. Service vreakdowns and recovery -- 8. Cusomer service in a diverse world -- 9

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traits and ethics -- Leadership behavior and motivation -- Contingency leadership theories -- Part II

Consumer Behaviour 5th Roberts-Lombard, Mornay

2. Ethical and legal issues in selling -- Chapter 3. Buying behavior and the buying process

Behavior -- 6. Business Markets and Business Buyer Behavior -- Part 3 Desingning a Customer Value

questions. It focuses on key topics like ideology, citizenship, voting behavior, leadership and foreign

Organizational behavior.

customer behavior, such as Whatever-Whenever-Wherever (WWW) and the differences between Generations X, Y, Z

Consumer behaviour : South African psychology and marketing applications / Botha, Elrie, 1970-

Consumer behaviour. Sethna, Zubin, author.