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13. 
Cover image for Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
and in the future. This edition focuses on knowledge needed to implement service strategies for
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14. 
Cover image for Introduction to sport marketing
by 
Smith, Aaron, 1972- author.
Format: 
Books
Publication Date 
2024
Excerpt: 
develop the essential skills and subject knowledge required to thrive in today's fast-paced sport industry
Available: Copies:
by 
Lee, Gregory John.
Format: 
Books
Publication Date 
2024
Excerpt: 
three arenas of knowledge and practice are what managers need to guide their organizations into the
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16. 
Cover image for The SAGE handbook of human resource development
by 
Rocco, Tonette S., 1954- editor.
Format: 
Books
Publication Date 
2024
Excerpt: 
development / Organizational unlearning in HRD / Knowledge "management": focusing on tacit knowledge
Available: Copies:
17. 
Cover image for Fundamentals of organizational behaviour : principles and applications for improving workplace performance
by 
Kou-Barrett, Chia-Yu, author.
Format: 
Books
Publication Date 
2024
Excerpt: 
negotiation, without assuming students' prior knowledge or working experience. It also explores cutting edge
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by 
Maritz, Mark, author.
Format: 
Regular print
Publication Date 
2023
Excerpt: 
and health services. This fourth edition is comprehensively revised to reflect current knowledge and
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by 
Ferreira, E. J. (Edmund John), author.
Format: 
Books
Publication Date 
2022 2016
Excerpt: 
Aims to equip office employees with the necessary skills and knowledge to manage financial issues
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20. 
Cover image for Successful project management in South Africa
by 
Gido, Jack, 1945- author.
Format: 
Books
Publication Date 
2022
Excerpt: 
sends them into the workforce ready to apply project management knowledge and skills. -- Publisher
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by 
Van Eeden, E. S. (Elize S.), editor.
Format: 
Books
Publication Date 
2022
Excerpt: 
partners: lessons learnt -- Chapter 7: Affordances of indigenous knowledge systems for community engagement
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by 
Warnich, Pieter, 1957- author, editor.
Format: 
Books
Publication Date 
2022
Excerpt: 
st century knowledge and skills, educators will be challenged with issues such as what to teach, what
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23. 
Cover image for Selling building partnerships
by 
Castleberry, Stephen Bryon author
Format: 
Books
Publication Date 
2022
Excerpt: 
IN BRIEF. Chapter 1. Selling and salespeople -- Part 1. KNOWLEDGE AND SKILL REQUIREMENTS -- Chapter
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24. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Management. The book is also ideal if you who want to build on knowledge of the basic principles of
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