operations management, and it serves as a handbook for operations managers in service organisations as they

ethically and sustainably in order to become responsible managers. It also includes essential workplace

that all modern managers should know and be able to apply. Management Principles: a contemporary

, organisations, socio-economic systems and ultimately a sustainable world society. A responsible manager will

-to-understand, straightforward, and realistic approach to what works for managers and what doesn't -- with the ultimate goal to

, game theory, and pricing are especially valuable to future managers. In-text examples and boxed miniƯ

manager. It addresses the relationships between purchasing and concepts such as strategic sourcing, and

of practical tools and techniques. It provides future managers with all the skills they need to

, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution

-- Social interactions -- Property and power: mutual gains and conflict -- The firm: owners, managers, and

that all modern managers should know and be able to apply. Management Principles: a contemporary

to industry professionals, managers involved in CRM programs and those pursuing professional