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601.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM, American Management Association,

Available: Copies:

602.

Cover image for 101 strategies for recruiting success : where, when, and how to find the right people every time

101 strategies for recruiting success : where, when, and how to find the right people every time

by

Pritchard, Christopher W., 1954-

Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006012213.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM (American Management Association),

Available: Copies:

603.

Cover image for Whoever tells the best story wins how to use your own stories to communicate with power and impact

Whoever tells the best story wins how to use your own stories to communicate with power and impact

by

Simmons, Annette.

Connect to this resource online

Format:

Electronic Resources

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

604.

Cover image for A manager's guide to improving workplace performance

A manager's guide to improving workplace performance

by

Chevalier, Roger, 1946-

Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006036145.html

Format:

Books

Publication Date

2007

Excerpt:

AMACOM,

Available: Copies:

605.

Cover image for Coaching for emotional intelligence : the secret to developing the star potential in your employees

Coaching for emotional intelligence : the secret to developing the star potential in your employees

by

Wall, Bob (Bob Lee)

Table of contents only http://www.loc.gov/catdir/toc/ecip0611/2006010834.html

Format:

Books

Publication Date

2007

Excerpt:

Amacom,

Available: Copies:

606.

Cover image for Bigger isn't always better : the new mindset for real business growth

Bigger isn't always better : the new mindset for real business growth

Bigger isn't always better : the new mindset for real business growth

by

Tomasko, Robert M.

Table of contents http://www.loc.gov/catdir/toc/ecip0518/2005024600.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

607.

Cover image for The giants of sales : what Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard can teach you about real sales success

The giants of sales : what Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard can teach you about real sales success

The giants of sales : what Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard can teach you about real sales success

by

Sant, Tom.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033827.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

608.

Cover image for Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

Questions that sell : the powerful process for discovering what your customer really wants

by

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

609.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

610.

Cover image for The innovation killer : how what we know limits what we can imagine... and what smart companies are doing about it

The innovation killer : how what we know limits what we can imagine... and what smart companies are doing about it

The innovation killer : how what we know limits what we can imagine... and what smart companies are doing about it

by

Rabe, Cynthia Barton.

Table of contents only http://www.loc.gov/catdir/toc/ecip065/2005037125.html

Format:

Books

Publication Date

2006

Excerpt:

Amacom,

Available: Copies:

611.

Cover image for The leader's tool kit : hundreds of tips and techniques for developing the skills you need

The leader's tool kit : hundreds of tips and techniques for developing the skills you need

by

Charney, Cyril.

Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011788.html

Format:

Books

Publication Date

2006 2005

Excerpt:

AMACOM,

Available: Copies:

612.

Cover image for Leverage : how to get it and how to keep it in any negotiation

Leverage : how to get it and how to keep it in any negotiation

by

Volkema, Roger J.

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

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American Management Association.

(3)

Charney, Cyril.

(2)

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(2)

Allen, Scott, 1965-

(1)

Bacon, Terry R.

(1)

(1)

Bean, Roger, 1946-

(1)

Books24x7, Inc.

(1)

Canterucci, Jim.

(1)

(1)

(1)

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(1)

(1)

(1)

Deeprose, Donna.

(1)

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(1)

(1)

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(1)

Freedman, Alan, 1942-

(1)

Furjanic, Sheila W.

(1)

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(1)

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(1)

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(1)

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Lynn, Adele B. 50 activities for developing emotional intelligence.

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