relation to a variety of different institutions, including The Bank of Scotland, Queen Margaret University

Fundamentals of the financial system -- The South African Reserve Bank -- Banks -- Microfinance

Studio -- SAS -- Standard Bank -- TFG (The Foschini Group) -- The Business Place -- Tiger Brands -- Tina

The relationship between the bank and the customer -- Banking regulations in South Africa

and relevancy -- Publicized customer service -- Don't bank on the bold -- Seven deadly social media

Fundamentals of the financial system -- The South African Reserve Bank -- Banks -- Microfinance

Financing a Low-Carbon City: Introduction / Cities and Carbon Finance / World Bank Financial Instruments to

-- Employment -- Partnership -- Cheques and the bank-customer contract -- Consumer agreements -- Credit

-- Publicized Customer Service -- Don't Bank on the Bold -- Seven Deadly Social Media Sins -- How Twitter

transactions to ledger accounts -- Accounting to trial balance -- Reconciling the bank account with the bank

-- Positioning a Service: Mailgram -- Positioning a Long Island Bank -- Positioning a New Jersey Bank

Public Aquarium -- Fare Combat -- Crosse & Whitewall: Cross-selling Professional Services -- Menton Bank