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13. 
Cover image for Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM,
Available: Copies:
14. 
Cover image for Handbook of computer troubleshooting
Handbook of computer troubleshooting
by 
Byrd, Michael, 1969-
Format: 
Books
Publication Date 
2001
Excerpt: 
Glenlake ; Amacom,
Available: Copies:
15. 
Cover image for The secrets of word-of-mouth marketing : how to trigger exponential sales through runaway word of mouth
The secrets of word-of-mouth marketing : how to trigger exponential sales through runaway word of mouth
by 
Silverman, George, 1942-
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM,
Available: Copies:
16. 
Cover image for How to mind-read your customers : using insights from psychology to increase sales and develop better business relationships
How to mind-read your customers : using insights from psychology to increase sales and develop better business relationships
by 
Snyder, David P.
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM,
Available: Copies:
17. 
Cover image for Designing dynamic organizations : a hands-on guide for leaders at all levels
Designing dynamic organizations : a hands-on guide for leaders at all levels
Designing dynamic organizations : a hands-on guide for leaders at all levels
by 
Galbraith, Jay R.
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM,
Available: Copies:
18. 
Cover image for E-shock
E-shock
E-shock
by 
De Kare-Silver, M.
Format: 
Books
Publication Date 
2001
Excerpt: 
AMACOM
Available: Copies:
20. 
Cover image for Turning training into learning : how to design and deliver programs that get results
Turning training into learning : how to design and deliver programs that get results
by 
Furjanic, Sheila W.
Format: 
Books
Publication Date 
2000
Excerpt: 
AMACOM,
Available: Copies:
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