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13. 
Cover image for The ten keys to successful change management
by 
Pendlebury, John.
Format: 
Books
Publication Date 
1998
Excerpt: 
Business and change -- The domain of change -- The ten keys to change -- Key 1: Defining the vision
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14. 
Cover image for Leading change
by 
Kotter, John P., 1947-
Format: 
Books
Publication Date 
1996
Excerpt: 
urgency -- Creating the guiding coalition -- Developing a vision and strategy -- Communicating the change
Available: Copies:
15. 
Cover image for Process innovation : reengineering work through information technology
by 
Davenport, Thomas H., 1954-
Format: 
Books
Publication Date 
1993
Excerpt: 
enablers of process change -- Creating a process vision -- Understanding and improving existing processes
Available: Copies:
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