by
Lovelock, Christopher H.
Format:
Books
Publication Date
1996
Excerpt:
. 5. Targeting Customers and Building Relationships -- Ch. 6. Managing Demand -- Pick a Card: Visa
by
Vavra, Terry G.
Format:
Books
Publication Date
1995
Excerpt:
Customer Programs -- Ch. 9. Building an Internal Organization to Support Aftermarketing.
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