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13. 
Cover image for The psychology of customer service
The psychology of customer service
The psychology of customer service
by 
Jude, Brian.
Format: 
Books
Publication Date 
1998 1990
Excerpt: 
Zebra Press,
Available: Copies:
14. 
Cover image for The human equation : building profits by putting people first
The human equation : building profits by putting people first
The human equation : building profits by putting people first
by 
Pfeffer, Jeffrey.
Format: 
Books
Publication Date 
1998
Excerpt: 
Harvard Business School Press,
Available: Copies:
15. 
Cover image for Foundations of corporate success : how business strategies add value
Foundations of corporate success : how business strategies add value
Foundations of corporate success : how business strategies add value
by 
Kay, J. A. (John Anderson), 1948-
Format: 
Books
Publication Date 
1993
Excerpt: 
Oxford University Press,
Available: Copies:
16. 
Cover image for Foundations of corporate success : how business strategies add value
Foundations of corporate success : how business strategies add value
Foundations of corporate success : how business strategies add value
by 
Kay, J. A. (John Anderson), 1948-
Oxford Scholarship Online http://www.oxfordscholarship.com/oso/public/content/economicsfinance/019828988X/toc.html
Format: 
Books
Publication Date 
1993
Excerpt: 
Oxford University Press,
Available: Copies:
17. 
Cover image for It's your business! : the small business guide for South Africa
It's your business! : the small business guide for South Africa
It's your business! : the small business guide for South Africa
by 
Pithey, Maureen.
Format: 
Books
Publication Date 
1988
Excerpt: 
Chameleon Press,
Available: Copies:
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Business planning.
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Corporations -- Finance.
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Customer relations.
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Customer services.
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Entrepreneurship.
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