1. Introduction -- 2. Why measure customer satisfaction? -- 3. Loyalty -- 4. The value-profit chain

profit from his illness.

prospectors keen to fight a small private war for profit. It proves, if proof were needed again, that while it

. 19. Eco-efficiency -- Ch. 20. Off-shoring and outsourcing -- Ch. 21. Future focus -- Ch. 22. Profit

education blended learning models and perspectives -- For-profit and online university perspectives -- Cases

-- Home sweet home -- Choosing your external team -- Assessing the competition -- Forecasting profit

balance sheet -- The format of the profit and loss account -- The profit and loss account -- some further

-- Accounting department organization and operations -- The profit and loss (P & L) statement -- The balance

-- Making a profit -- Getting and extending credit -- Insurance -- Get a handle on taxes -- Legal-ease I

demand -- Uncertainty and consumer behavior -- Production -- The cost of production -- Profit

Inventory Control -- Pension Plan Management -- Financial Management in Not-for-Profit Businesses.

. Cost-volume-profit analysis -- 4. Relevant costs for nonroutine operating decisions -- 5. Job costing