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313. 
Cover image for Managing customer relationships : a strategic framework
by 
Peppers, Don.
Format: 
Books
Publication Date 
2011
Excerpt: 
Consumers' preferences.
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by 
Melville, N. J. (Neville John)
Format: 
Books
Publication Date 
2011
Excerpt: 
The Consumer Protection Act made easy : [2nd improved edition with new regulations] / Melville, N
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315. 
Cover image for Bounded rationality and industrial organization
by 
Spiegler, Ran.
Format: 
Books
Publication Date 
2011
Excerpt: 
Consumer behavior.
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by 
De Chernatony, Leslie, 1953-
Format: 
Books
Publication Date 
2011
Excerpt: 
. Understanding the branding process -- Part 2: Brand Management in Different Sectors -- 3. How consumers choose
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317. 
Cover image for The Oxford handbook of strategic sales and sales management
by 
Cravens, David W.
Format: 
Books
Publication Date 
2011
Excerpt: 
/ Steven P. Brown, Manoshi Samaraweera, and William Zahn -- Salespeople's influence on consumers' and
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318. 
Cover image for Services marketing.
by 
Bateson, John E. G.
Format: 
Books
Publication Date 
2011
Excerpt: 
personnel -- 10. People as strategy: Managing service consumers -- pt. III: Implementing successful service
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319. 
Cover image for Service delivery for vulnerable populations : new directions in behavioral health
by 
Estrine, Steven.
Format: 
Books
Publication Date 
2011
Excerpt: 
/ Denise Torres -- Innovative programs for consumers with psychiatric disabilities / Phyllis Solomon [and
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by 
Melville, N. J. (Neville John)
Format: 
Books
Publication Date 
2011
Excerpt: 
The Consumer Protection Act made easy / Melville, N. J. (Neville John)
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by 
Ramiah, Nershini.
Format: 
Manuscript
Publication Date 
2011
Excerpt: 
Consumers -- Research.
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by 
Liebenberg, Gia.
Format: 
Computer file
Publication Date 
2011
Excerpt: 
Implications of the Consumer Protection Act for the South African cosmetics industry / Liebenberg
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