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1. 
Cover image for Services marketing : a contemporary approach
Services marketing : a contemporary approach
by 
Boshoff, Christo.
Format: 
Books
Publication Date 
2009
Excerpt: 
process -- Managing employees' roles in service delivery -- Managing customers' roles in service delivery
Available: Copies:
2. 
Cover image for Human resource management
Human resource management
by 
Amos, Trevor.
Format: 
Books
Publication Date 
2008
Excerpt: 
labour relations system -- Human resource planning -- Staffing -- Managing diverse and unique employees
Available: Copies:
3. 
Cover image for People leadership in education
People leadership in education
People leadership in education
by 
Heystek, Jan.
Format: 
Books
Publication Date 
2008
Excerpt: 
Employee empowerment -- South Africa.
Available: Copies:
4. 
Cover image for Dry store room no. 1 : the secret life of the Natural History Museum
Dry store room no. 1 : the secret life of the Natural History Museum
Dry store room no. 1 : the secret life of the Natural History Museum
by 
Fortey, Richard A.
Format: 
Books
Publication Date 
2008
Excerpt: 
Natural History Museum (London, England) -- Employees.
Available: Copies:
5. 
Cover image for Reward and recognition enhances employee engagement, creating improved customer satisfaction and ultimately an increase in brand revenue
Reward and recognition enhances employee engagement, creating improved customer satisfaction and ultimately an increase in brand revenue
Reward and recognition enhances employee engagement, creating improved customer satisfaction and ultimately an increase in brand revenue
by 
Hiestermann, Kerry.
Format: 
Manuscript
Publication Date 
2008
Excerpt: 
Reward and recognition enhances employee engagement, creating improved customer satisfaction and
Available: Copies:
6. 
Cover image for Data collection : planning for and collecting all types of data
Data collection : planning for and collecting all types of data
by 
Phillips, Patricia Pulliam.
Publisher description http://www.loc.gov/catdir/enhancements/fy0743/2007035758-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0743/2007035758-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007035758-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Employees -- Rating of.
Available: Copies:
7. 
Cover image for Unfair dismissal
Unfair dismissal
Unfair dismissal
by 
Van Niekerk, André.
Format: 
Books
Publication Date 
2008
Excerpt: 
Employees -- Dismissal of -- Law and legislation -- South Africa.
Available: Copies:
8. 
Cover image for Motivation in public management : the call of public service
Motivation in public management : the call of public service
by 
Perry, James L.
Table of contents only http://www.loc.gov/catdir/toc/fy0805/2007049369.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Employee motivation.
Available: Copies:
9. 
Cover image for The training measurement book : best practices, proven methodologies, and practical approaches
The training measurement book : best practices, proven methodologies, and practical approaches
by 
Bersin, Josh, 1956-
Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007049554-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0806/2007049554-t.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0811/2007049554-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Employees -- Training of -- Evaluation -- Case studies.
Available: Copies:
10. 
Cover image for The development change agent : a micro-level approach to development
The development change agent : a micro-level approach to development
The development change agent : a micro-level approach to development
by 
Theron, François.
Table of contents http://www.loc.gov/catdir/toc/fy0804/2008556793.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Employee empowerment.
Available: Copies:
11. 
Cover image for Rocking the boat : how to effect change without making trouble
Rocking the boat : how to effect change without making trouble
by 
Meyerson, Debra E.
Format: 
Books
Publication Date 
2008
Excerpt: 
Employees
Available: Copies:
12. 
Cover image for Human resource management
Human resource management
by 
Stone, Raymond J.
Format: 
Books
Publication Date 
2008
Excerpt: 
effect on organisations, employees and the HR manager.
Available: Copies:
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Parsons, Shaun, 1979- editor.
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Erasmus, Barney.
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Stiglingh, M. (Madeleine), editor.
(7)
Becker, Annette, 1961- editor.
(6)
Independent Institute of Education. Vega School of Brand Leadership.
(6)
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South Africa.
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