Communication in organizations.

Leadership in health services management / Jooste, K. (Karien), 1957-

Personnel management -- South Africa.

Teams in the workplace.

Management and organisational behaviour / Mullins, Laurie J.

Management principles : a contemporary edition for Africa. Ngambi, Hellicy Chakosamoto, contributor.

An introduction to intercultural communication : identities in a global community / Jandt, Fred

Reputation management : the key to successful public relations and corporate communication /

Diversity in the workplace -- Management.

Quality management for organizational excellence : introduction to total quality / Goetsch, David L.

-- Common Processes Used in Service Desks -- Incident Management Process -- Customer Entitlement -- Incident

Communication in management.