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25. 
Cover image for Principles of marketing
Principles of marketing
Principles of marketing
by 
Kapoor, Neeru.
Format: 
Books
Publication Date 
2014
Excerpt: 
in marketing such as customer relationship marketing, rural marketing, direct marketing, green
Available: Copies:
26. 
Cover image for Customer service
Customer service
Customer service
by 
Cant, M. C. (Michael Colin), 1957-
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Customer service / Cant, M. C. (Michael Colin), 1957-
Available: Copies:
27. 
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Managing service excellence : the ultimate guide to building and maintaining a customer-centric
Available: Copies:
28. 
Cover image for Socialnomics : how social media transforms the way we live and do business
Socialnomics : how social media transforms the way we live and do business
Socialnomics : how social media transforms the way we live and do business
by 
Qualman, Erik, 1972-
Format: 
Books
Publication Date 
2013
Excerpt: 
Customer services
Available: Copies:
29. 
Cover image for Marketing
Marketing
by 
Kotler, Philip, 1931-
Format: 
Books
Publication Date 
2013
Excerpt: 
a customer-driven strategy. Market segmentation, targeting and positioning -- Products and services
Available: Copies:
30. 
Cover image for Supply chain management : strategy, planning, and operation
Supply chain management : strategy, planning, and operation
Supply chain management : strategy, planning, and operation
by 
Chopra, Sunil, 1960-
Format: 
Books
Publication Date 
2013 2012
Excerpt: 
Customer services -- Management.
Available: Copies:
31. 
Cover image for Service management : an integrated approach
Service management : an integrated approach
by 
Looy, Bart van.
Format: 
Books
Publication Date 
2013 2011
Excerpt: 
Service management : an integrated approach / Looy, Bart van.
Available: Copies:
33. 
Cover image for Customer service
Customer service
Customer service
by 
Machado, Ricardo.
Format: 
Books
Publication Date 
2012
Excerpt: 
Customer service / Machado, Ricardo.
Available: Copies:
34. 
Cover image for Customer service : skills for success
Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
Customer service : skills for success / Lucas, Robert W.
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35. 
Cover image for Customer service management : a holistic approach
Customer service management : a holistic approach
Customer service management : a holistic approach
by 
Engelbrecht, Eugene.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer service management : a holistic approach / Engelbrecht, Eugene.
Available: Copies:
36. 
Cover image for Introduction to marketing
Introduction to marketing
Introduction to marketing
by 
McDaniel, Carl, Jr., 1941-
Format: 
Books
Publication Date 
2011
Excerpt: 
concepts -- Developing and managing products -- Services and nonprofit organization marketing -- Marketing
Available: Copies:
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