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25.

Human relations in business : developing interpersonal and leadership skills

Aamodt, Michael G.

Format:

Books

Publication Date

2001

Excerpt:

Available: Copies:

26.

Customer equity : building and managing relationships as valuable assets

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Excerpt:

Available: Copies:

27.

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Available: Copies:

28.

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

.S. Businesses to Assess Attitudes About Retention Versus Conquest Marketing -- Wave II -- Ch. 2. What You Need

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29.

Advances in relationship marketing

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Excerpt:

1. Relationship Marketing: A Broadened View of Marketing / Adrian Payne -- 2. Customer Retention

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30.

Strategic Customer Alliances : How to Win, Manage and Develop Key Account Business in the 1990's

Burnett, Ken.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom_att_2=simple_viewer

Format:

Books

Publication Date

1992

Excerpt:

&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom

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