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25. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
continuous evaluation and feedback -- Ch. 14. The role of leadership -- Ch. 15. Loyalty and change management
Available: Copies:
26. 
Cover image for Assertiveness at work : a practical guide to handling awkward situations
Assertiveness at work : a practical guide to handling awkward situations
by 
Back, Ken.
Format: 
Books
Publication Date 
2005 1999
Excerpt: 
Communication in personnel management.
Available: Copies:
27. 
Cover image for Organizational communication : approaches and processes
Organizational communication : approaches and processes
by 
Miller, Katherine, 1959-
Format: 
Books
Publication Date 
2003
Excerpt: 
Communication in personnel management.
Available: Copies:
28. 
Cover image for Let's talk about-- interpersonal communication
Let's talk about-- interpersonal communication
Let's talk about-- interpersonal communication
by 
Du Plooy-Cilliers, F. (Franzél)
Format: 
Books
Publication Date 
2003
Excerpt: 
sailing -- Interpersonal skills: How to keep friends and enjoy people -- Conflict management: Disagreeing
Available: Copies:
29. 
Cover image for Business and professional communication handbook
Business and professional communication handbook
Business and professional communication handbook
by 
Johnson, John R. (John Richard), 1949 Oct. 28-
Format: 
Books
Publication Date 
2001
Excerpt: 
Communication in management.
Available: Copies:
30. 
Cover image for Human relations in business : developing interpersonal and leadership skills
Human relations in business : developing interpersonal and leadership skills
by 
Aamodt, Michael G.
Format: 
Books
Publication Date 
2001
Excerpt: 
Communication in management.
Available: Copies:
31. 
Cover image for Managing conflict at work! the art of communication
Managing conflict at work! the art of communication
by 
Wilson, Jack.
Format: 
Audio cassette
Publication Date 
2001
Excerpt: 
Conflict management.
Available: Copies:
32. 
Cover image for Communication skills
Communication skills
Communication skills
by 
Beisler, Fran.
Format: 
Books
Publication Date 
1993
Excerpt: 
Communication in management.
Available: Copies:
33. 
Cover image for Communicating at work
Communicating at work
Communicating at work
by 
Prescott, David.
Format: 
Books
Publication Date 
1993
Excerpt: 
Communication in management.
Available: Copies:
34. 
Cover image for Communicating at work : principles and practices for business and the professions
Communicating at work : principles and practices for business and the professions
Communicating at work : principles and practices for business and the professions
by 
Adler, Ronald B. (Ronald Brian), 1946-
Format: 
Books
Publication Date 
1992
Excerpt: 
-- Listening -- Problem solving, conflict management, and negotiation -- Principles of interviewing -- Types of
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Communication in organizations.
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