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13.

Cover image for The leader's tool kit : hundreds of tips and techniques for developing the skills you need

The leader's tool kit : hundreds of tips and techniques for developing the skills you need

by

Charney, Cyril.

Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011788.html

Format:

Books

Publication Date

2006 2005

Excerpt:

AMACOM,

Available: Copies:

14.

Cover image for Great customer connections : simple psychological techniques that guarantee exceptional service

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

15.

Cover image for Leverage : how to get it and how to keep it in any negotiation

Leverage : how to get it and how to keep it in any negotiation

Leverage : how to get it and how to keep it in any negotiation

by

Volkema, Roger J.

Format:

Books

Publication Date

2006

Excerpt:

AMACOM,

Available: Copies:

16.

Cover image for Brain tattoos

by

Post, Karen

Format:

Books

Publication Date

2005

Excerpt:

AMACOM

Available: Copies:

17.

Cover image for Branding unbound

Branding unbound

Branding unbound

by

Mathieson, Rick

Format:

Books

Publication Date

2005

Excerpt:

AMACOM

Available: Copies:

18.

Cover image for Business under fire : how Israeli companies are succeeding in the face of terror--and what we can learn from them

Business under fire : how Israeli companies are succeeding in the face of terror--and what we can learn from them

by

Carrison, Dan.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM, American Management Association,

Available: Copies:

19.

The loyalty advantage : essential steps to energize your company, your customers, your brand

The loyalty advantage : essential steps to energize your company, your customers, your brand

by

Durkin, Dianne M., 1947-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM, American Management Association,

Available: Copies:

20.

Cover image for Personal brilliance : mastering the everyday habits that create a lifetime of success

Personal brilliance : mastering the everyday habits that create a lifetime of success

Personal brilliance : mastering the everyday habits that create a lifetime of success

by

Canterucci, Jim.

Table of contents http://www.loc.gov/catdir/toc/ecip059/2005005857.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM/American Management Association,

Available: Copies:

21.

Cover image for The virtual handshake : opening doors and closing deals with online social networking

The virtual handshake : opening doors and closing deals with online social networking

by

Teten, David.

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005002638.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

22.

Cover image for Soldier, statesman, peacemaker : leadership lessons from George C. Marshall

Soldier, statesman, peacemaker : leadership lessons from George C. Marshall

by

Uldrich, Jack, 1964-

Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030411.html

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

23.

Cover image for The streetsmart negotiator : how to outfox, outmaneuver, and outlast your opponents

The streetsmart negotiator : how to outfox, outmaneuver, and outlast your opponents

The streetsmart negotiator : how to outfox, outmaneuver, and outlast your opponents

by

Mills, Harry.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

24.

Cover image for The trainer's tool kit

The trainer's tool kit

by

Charney, Cyril.

Format:

Books

Publication Date

2005

Excerpt:

AMACOM,

Available: Copies:

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American Management Association.

(4)

Charney, Cyril.

(2)

Luther, William M.

(2)

(2)

McConnell, John H.

(2)

Saigh, Robert A.

(2)

(2)

Allen, Scott, 1965-

(1)

(1)

Bacon, Terry R.

(1)

(1)

Bean, Roger, 1946-

(1)

Books24x7, Inc.

(1)

Byrd, Michael, 1969-

(1)

Canterucci, Jim.

(1)

(1)

(1)

Chevalier, Roger, 1946-

(1)

(1)

(1)

Crittendon, Robert.

(1)

De Kare-Silver, M.

(1)

De Kare-Silver, Michael.

(1)

Deeprose, Donna.

(1)

Dilenschneider, Robert L.

(1)

(1)

Durkin, Dianne M., 1947-

(1)

Emerson, Brian, 1967-

(1)

Freedman, Alan, 1942-

(1)

Furjanic, Sheila W.

(1)

Galbraith, Jay R.

(1)

Gallagher, Richard S.

(1)

Goldsmith, Marshall.

(1)

Goulston, Mark.

(1)

Haber, Jeffry R.

(1)

Haber, Jeffry R., 1960-

(1)

Hiam, Alexander.

(1)

Katcher, Bruce Leslie, 1953-

(1)

(1)

Kurian, George Thomas.

(1)

Lane, Frederick S Lane

(1)

Lane, Frederick S., 1963-

(1)

Lauchman, Richard.

(1)

Lewis, James P., 1941-

(1)

(1)

(1)

Lynn, Adele B. 50 activities for developing emotional intelligence.

(1)

Mackin, Deborah.

(1)

Mathieson, Rick

(1)

Mathieson, Rick.

(1)

Mazin, Rebecca A.

(1)

McArthur, Sarah.

(1)

(1)

Mortensen, Kurt W.

(1)

Muller, Max, 1947-

(1)

Nilson, Carolyn D.

(1)

O'Keefe, Patrick, 1984-

(1)

Pearson, Jim, 1965-

(1)

Performance Associates, Inc.

(1)

Piskurich, George M.

(1)

(1)

(1)

Pritchard, Christopher W., 1954-

(1)

Pugh, David G. (David George), 1944-

(1)

Rabe, Cynthia Barton.

(1)

Radford, Russell W.

(1)

Raynor, William J., Jr.

(1)

Sandler, Len, 1946-

(1)

Schweitzer, Douglas

(1)

Schweitzer, Douglas.

(1)

Silverman, George, 1942-

(1)

Simmons, Annette.

(1)

(1)

Sloman, Martyn.

(1)

Smith, Shawn A., 1958-

(1)

(1)

Snyder, David P.

(1)

Stone, Florence M.

(1)

(1)

(1)

Tomasko, Robert M.

(1)

Trotman, Laurie A.

(1)

Uldrich, Jack, 1964-

(1)

Volkema, Roger J.

(1)

Wall, Bob (Bob Lee)

(1)

(1)

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(69)

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Non-Fiction Books

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Reference Books

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(63)

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Employee motivation.

(5)

Business communication.

(4)

Customer relations.

(4)

(4)

Customer services.

(3)

Employees -- Coaching of.

(3)

Employees -- Training of.

(3)

Organizational effectiveness.

(3)

Personnel management.

(3)

(3)

Branding (Marketing)

(2)

Creative ability in business.

(2)

Employee selection.

(2)

Employment interviewing.

(2)

Interpersonal communication.

(2)

Leadership -- Handbooks, manuals, etc.

(2)

(2)

Negotiation in business.

(2)

Organizational change.

(2)

Problem solving.

(2)

Project management.

(2)

Success -- Psychological aspects.

(2)

(1)

Administración de proyectos.

(1)

Apprentissage organisationnel.

(1)

Artificial intelligence -- Dictionaries.

(1)

Brand name products -- Marketing.

(1)

Brand name products.

(1)

Business -- Dictionaries.

(1)

Business enterprises -- Computer networks -- Security measures.

(1)

Business enterprises -- Computer networks.

(1)

Business writing.

(1)

Career development -- Psychological aspects.

(1)

Commerce de détail -- Innovations -- États-Unis.

(1)

Commerce mobile.

(1)

Commerce électronique -- États-Unis.

(1)

(1)

Computer input-output equipment -- Miscellanea.

(1)

Computer networks -- Dictionaries.

(1)

Computer networks -- Security measures.

(1)

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(1)

Computers -- Dictionaries.

(1)

Consultors d'empresa.

(1)

Contabilidade (teoria)

(1)

(1)

Core competencies.

(1)

Corporations -- Growth.

(1)

Corporations -- Israel -- Security measures.

(1)

Creative thinking.

(1)

Customer loyalty.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Data transmission systems -- Dictionaries.

(1)

Debugging in computer science -- Miscellanea.

(1)

Draadloze communicatie.

(1)

Electronic books.

(1)

Electronic commerce -- United States.

(1)

Electronic commerce.

(1)

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(1)

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(1)

Emotional intelligence -- Examinations, questions, etc.

(1)

Emotional intelligence -- Problems, exercises, etc.

(1)

Emotional intelligence -- Study and teaching.

(1)

Employee loyalty.

(1)

Employee rights -- United States.

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Gestion de projets.

(1)

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(1)

Industrial management.

(1)

Influence (Psychology)

(1)

Intellectual capital.

(1)

Interactive marketing -- United States.

(1)

Interactive marketing.

(1)

Internet -- Miscellanea.

(1)

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(1)

Internet -- Social aspects.

(1)

Internet en âeducation -- Guides, manuels, etc.

(1)

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(1)

Inventory control.

(1)

Israel -- Economic conditions.

(1)

Knowledge management.

(1)

(1)

Management -- Dictionaries.

(1)

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(1)

Marketing interactif -- États-Unis.

(1)

Marketing research.

(1)

Marshall, George C. (George Catlett), 1880-1959.

(1)

Microcomputers -- Maintenance and repair -- Miscellanea.

(1)

Mobile commerce.

(1)

Online social networks -- Management.

(1)

Organizational behavior.

(1)

Organizational commitment.

(1)

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(1)

Performance -- Psychological aspects.

(1)

Personnel -- Formation -- Enseignement assistâe par ordinateur -- Guides, manuels, etc.

(1)

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(1)

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(1)

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(1)

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(1)

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(1)

Privacy, Right of -- United States.

(1)

Problem solving -- Handbooks, manuals, etc.

(1)

Product management.

(1)

Produits commerciaux -- Gestion.

(1)

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(1)

Public relations.

(1)

(1)

Retail trade -- Technological innovations -- United States.

(1)

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(1)

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(1)

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(1)

Statesmen -- United States.

(1)

(1)

Strategic planning.

(1)

Success in business -- Problems, exercises, etc.

(1)

Success in business.

(1)

Supervision of employees -- Miscellanea.

(1)

Supervision of employees -- United States.

(1)

Sustainable development.

(1)

Team management.

(1)

Teams in the workplace.

(1)

Terrorism -- Israel -- Prevention.

(1)

(1)

Word-of-mouth advertising.

(1)

Work -- Psychological aspects.

(1)

Work environment.

(1)

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