Ness -- Methods for sampling and interviewing in telephone surveys / Paul J. Lavrakas -- Ethnography

. Enron / Mark de Bruijne -- 7. American Telephone and Telegraph Company -- 8. UMTS spectrum auctions in

Surveillance 135 -- Chapter 11 Informants 173 -- Chapter 12 Trash Cover 219 -- Chapter 13 Pretext Telephone

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services

questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk

. Standardized telephone triage practice : impact of protocol implementation on reported job stress and

Internet surveys / Alan Vaux, Chad S. Briggs -- 14. Conducting telephone surveys / Peter Y. Chen, Yueng

interviewees and interviewers -- Ch. 15. Managing meetings and telephone work -- Ch. 16. Ethics and law for

telephone voice and manner -- The principle of right timing -- Magnetic prospecting -- Magnetic follow

Internet telephony.

hard-to-reach populations using telephone interviews / Jennifer L. Gregg and Pamela Whitten -- Using

-- Interpreting scores -- Face-to-face feedback -- Written reports -- Telephone feedback -- Ethics and data